Effective Date: [07.04.2025]

This Privacy Policy has been prepared to explain how personal data collected when you visit or shop at Lumuni.shop is processed. By using our website, you agree to the practices described in this policy.

 

1. Data Controller

In accordance with the Turkish Personal Data Protection Law No. 6698 (“KVKK”), the data controller responsible for personal data collected on this website is:

Lumuni
Address: Güvenevler Mah. Gülden Sk. Çam No: 2 İç Kapı No: 12, Çankaya / ANKARA
Email: info@lumuni.shop

 

2. Personal Data Collected

When you visit our website or make a purchase, the following personal data may be collected:

• First and last name

• Phone number

• Email address

• Shipping and billing address

• Payment details (processed via Iyzico and encrypted)

• IP address, browser type, device information

• Order history and user activity

This data is collected directly from the user and automatically during transactions.

 

3. Purposes of Processing Personal Data

The personal data collected is processed for the following purposes:

• Processing, invoicing, and delivering orders

• Providing customer support services

• Improving user experience

• Fulfilling legal obligations

• Managing requests, complaints, and return processes

• Sending promotions and communications with explicit user consent

 

4. Cookies

Our website uses cookies to enhance user experience and analyze website traffic. Cookies are small data files stored in users’ browsers.

Users have the right to refuse or delete cookies through their browser settings.

 

5. Transfer of Personal Data

Personal data may be shared with third parties only to the extent necessary for the following purposes:

• Shipping companies for delivery of orders

• Iyzico (https://www.iyzico.com) for payment transactions

• Public authorities in accordance with legal obligations

No data is transferred abroad at this time. If sales to European countries begin in the future, this section will be updated in accordance with GDPR.

 

6. Data Retention Period

Personal data is retained only as long as necessary to fulfill the purposes for which it was collected. Due to obligations arising from tax legislation, certain data may be retained for at least 10 years.

 

7. Your Rights Under KVKK

According to Article 11 of KVKK, users have the right to:

• Learn whether their personal data is being processed

• Request information if their data has been processed

• Learn the purpose of processing and whether it is used appropriately

• Know the third parties to whom their data has been transferred (domestically or abroad)

• Request correction of incomplete or inaccurate data

• Request deletion or destruction of personal data in accordance with KVKK

• Request notification of these actions to third parties to whom data was transferred

• Object to any outcome resulting against them due to analysis through automated systems

• Request compensation for damages arising from illegal processing of personal data

These requests can be submitted via email to info@lumuni.shop.

 

8. Data Security

The security of your personal data is important to us. Necessary technical and administrative measures are taken to protect your data against unauthorized access, data loss, or misuse.

The Wix infrastructure is supported with SSL certificates and secure payment integrations. Payment transactions are conducted directly through Iyzico’s secure systems.

 

9. Policy Updates

This Privacy Policy may be updated from time to time. Updates will take effect as soon as they are published on the website. Users are encouraged to review this page regularly.

 

📩 Contact:
For all questions, you can contact us at info@lumuni.shop