our payment and delivery policy
You can explore our collection and try on the jewelry at the lumuní showroom located at:
Güvenevler Mahallesi, Gülden Sokak No: 2/12, Çankaya, Ankara*Visits to the showroom are by appointment only.
To schedule a visit, please contact us through any of the following:
• +90 507 006 02 20 [WhatsApp]
• Telegram: @lumuni_studio
• Instagram DM: @lumuni_studioDeliveries across Türkiye are carried out via Yurtiçi Kargo within 2–3 business days (excluding weekends and public holidays) and are free of charge.
Once your order is placed, you will receive a message with the shipping details.For deliveries to Russia, EU countries, the USA, or elsewhere, please contact us and we will find the most suitable shipping method for you:
• For inquiries in Russian or English: Telegram @lumuni_studio or email lyudmila@lumuni.com.tr
• For inquiries in Turkish: Email munisa@lumuni.com.tr
• For inquiries in any language: Instagram DM @lumuni_studio
All orders placed in the lumuní online store are processed only after full payment has been received.
Payment can be made exclusively by cashless methods using bank cards from the following payment systems: Visa, Mastercard, American Express, and Troy.
We do not accept returns. However, if your item arrived damaged or defective, you can contact us at info@lumuni.com.trto request a return.